Terms of Service

Welcome to drimssy.com (the "Website"), operated by DRIMSSY SRL. By accessing or using this Website, placing an order, or creating an account, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use the Website. These Terms constitute a legally binding agreement between you ("Customer", "you") and DRIMSSY SRL ("we", "us", "the Company"). Please read them carefully before making a purchase. You must be at least 16 years of age to use this Website or make a purchase. If you are under 16, you may only use the Website with the involvement and consent of a parent or legal guardian. By placing an order, you confirm that you meet this age requirement.

Company Name: DRIMSSY SRL Registration Number (CUI): 52129815 VAT Number: RO52129815 Registered Address: Jud. Brașov, Sat Hărman, Comuna Hărman, Strada Livezii, Nr. 22, 507085, Romania Email: official@drimssy.com Website: drimssy.com DRIMSSY SRL is a company registered under Romanian law, operating an online store specializing in collectible plush keychains and blind box products.

• "Store" or "Website" — the online shop at drimssy.com • "Customer" — any natural or legal person who places an order • "Products" — the goods available for purchase, including blind box collectibles • "Blind Box" — a sealed package containing a randomly selected product variant; the specific variant cannot be chosen or guaranteed • "Order" — a request to purchase Products submitted through the Website • "Account" — a personal profile created on the Website • "Stripe" — the third-party payment processor used to handle transactions securely

We make every effort to display our products as accurately as possible. However, colors and appearance may vary slightly due to monitor settings and photography. BLIND BOX DISCLAIMER: Our blind box products contain randomly selected items. By purchasing a blind box, you acknowledge and accept that: • The specific character or variant you receive is determined randomly • We cannot guarantee or accept requests for specific variants • This randomness is an inherent feature of the product, not a defect • Each blind box contains one complete, quality-inspected item All product descriptions, images, and specifications are provided for informational purposes and do not constitute a contractual guarantee unless explicitly stated.

Prices on the Website are displayed in your local currency based on your location. The base currency is EUR, and all prices include VAT (19% Romanian VAT rate) unless otherwise stated. Equivalent prices in other currencies (RON, USD, GBP, etc.) are provided for convenience and are based on current exchange rates at the time of purchase. The final charge will be in the currency shown at checkout. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed. Payment is processed securely through Stripe. We accept major credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay, and other methods available at checkout. We do not store your payment card details — all payment information is handled directly by Stripe in compliance with PCI DSS standards. An order is confirmed only after successful payment processing. You will receive an order confirmation via email.

By placing an order, you make an offer to purchase the selected products. The order process is as follows: 1. Add products to your cart 2. Proceed to checkout and enter your shipping information 3. Select a shipping method 4. Review your order and accept these Terms 5. Complete payment through Stripe's secure checkout 6. Receive order confirmation via email We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing or product information, suspected fraud, or inability to verify your identity.

We ship to countries listed on our Website. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method. For full details on shipping zones, rates, delivery times, and tracking, please refer to our Shipping Policy page. Please note that customs duties and import taxes for international shipments outside the EU are the responsibility of the Customer. We are not responsible for delays caused by customs processing.

In accordance with EU Directive 2011/83/EU, consumers in the European Economic Area generally have the right to withdraw from a purchase within 14 calendar days of receiving the goods. However, in accordance with Article 16 of the Directive, this right does not apply to sealed goods which are not suitable for return due to their nature once unsealed. Our blind box products are sealed packages containing randomly selected items — once opened, the seal is broken and the random-selection nature of the product means it cannot be returned, as the core value of the product (the surprise element) has been consumed. For unopened, factory-sealed blind boxes, EU consumers may exercise the right of withdrawal within 14 days of delivery by contacting us at official@drimssy.com. The item must be in its original sealed condition with no signs of tampering. The direct cost of returning eligible goods is borne by the Customer.

Due to the nature of blind box products, all sales are final. We do not offer refunds, returns, or exchanges based on the specific variant received, as the random selection is an inherent feature of the product. We do offer refunds or replacements for items that arrive damaged, defective, or materially different from the product description. Claims must be submitted within 15 days of delivery with supporting photos or video. For complete details, please refer to our Refund Policy page. Approved refunds are processed to the original payment method within 10 business days.

To the maximum extent permitted by applicable law, DRIMSSY SRL shall not be liable for: • Any indirect, incidental, special, consequential, or punitive damages • Loss of profits, data, or business opportunities • Damages arising from the use or inability to use our Website or Products • Any content or conduct of third parties Our total liability for any claim arising from these Terms or your use of the Website shall not exceed the amount you paid for the specific product(s) giving rise to the claim. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

All content on this Website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of DRIMSSY SRL or its licensors and is protected by Romanian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any content from this Website without prior written consent from DRIMSSY SRL.

We take your privacy seriously. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our Website and placing orders, you consent to the data practices described in our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and Romanian data protection law (Law 190/2018).

If you have any complaints or disputes, we encourage you to contact us first at official@drimssy.com so we can resolve the matter amicably. If we cannot reach a resolution, you have the right to: 1. File a complaint with ANPC (Autoritatea Națională pentru Protecția Consumatorilor): Website: www.anpc.gov.ro Address: Bulevardul Aviatorilor nr. 72, Sector 1, București 2. Use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr 3. Bring proceedings before the competent courts in Brașov, Romania. Consumers in the EU retain the right to bring claims in their country of residence in accordance with applicable consumer protection regulations.

These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. For consumers in the EU, these Terms do not affect your statutory rights under mandatory consumer protection laws in your country of residence.

DRIMSSY SRL shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, epidemics, war, terrorism, government actions, supply chain disruptions, carrier delays, power outages, or internet service failures.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes are posted constitutes acceptance of the modified Terms. For significant changes, we will make reasonable efforts to notify customers via email or a prominent notice on the Website.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

To place certain orders or access certain features, you may create an Account. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at official@drimssy.com of any unauthorised use of your Account or any other breach of security. We are not liable for any loss arising from unauthorised use of your Account where you have failed to keep your credentials secure. We may suspend or close accounts that contain false information or that are used in breach of these Terms.

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not: • Use the Website in any way that breaches any applicable law or regulation • Place fraudulent orders or use false, stolen, or unauthorised payment details • Purchase Products for large-scale commercial resale without our prior written consent • Attempt to gain unauthorised access to, interfere with, or disrupt the Website, its servers, or connected systems • Introduce viruses, malware, or any other harmful or malicious code • Use any robot, scraper, or automated means to access, monitor, or copy the Website or its content without our permission • Impersonate any person or misrepresent your affiliation with any person or entity • Post or transmit unlawful, defamatory, abusive, or infringing content We reserve the right to investigate and take appropriate action, including cancelling orders, restricting access, reporting to the authorities, and pursuing legal remedies, against anyone who breaches this section.

The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Website or its servers are free of viruses or other harmful components. While we make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate, we do not warrant that such content is complete, reliable, current, or error-free, and we may correct errors and update information at any time without prior notice. Nothing in this section affects the statutory legal guarantee of conformity to which consumers are entitled for physical Products under applicable EU and Romanian consumer law, or any other rights that cannot be excluded by law.

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless DRIMSSY SRL, its directors, employees, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or connected with: (a) your breach of these Terms; (b) your violation of any law or the rights of a third party; (c) your misuse of the Website or Products; or (d) any content you submit to us, including reviews and MiMi Missions entries. This obligation survives the termination of these Terms and your use of the Website.

If you submit a review, rating, comment, photograph, video, or other content to the Website or to our social channels in connection with our Products ("User Content"), you grant DRIMSSY SRL a worldwide, perpetual, irrevocable, royalty-free, transferable, and sub-licensable licence to use, reproduce, edit, adapt, publish, translate, distribute, and display that User Content and any name or handle you submit with it, in any media and for any purpose, including marketing and advertising, without further notice, approval, or compensation. You represent that your User Content is your own or that you have all necessary rights to it, that it is accurate and not misleading, and that it does not infringe any third-party rights or any law. We are not obliged to publish, and may remove or edit, any User Content at our discretion. User Content reflects the views of the person who submitted it and not those of DRIMSSY SRL.

The Website may contain links to, or rely on, third-party websites, services, and tools that are not owned or controlled by DRIMSSY SRL, including payment processing by Stripe, shipping carriers, analytics, and social media platforms. We provide these links and integrations for convenience and do not endorse and are not responsible for the content, products, policies, or practices of any third party. Your use of a third party's service is governed by that third party's own terms and privacy policy. We are not liable for any loss or damage arising from your use of, or reliance on, any third-party website or service.

By creating an account, subscribing, or making a purchase, you may receive service messages relating to your orders, which are not marketing. Where permitted by law, we may also send you marketing communications about our own similar products and campaigns based on our legitimate interest, and, where required, based on your consent. You can opt out of marketing at any time using the unsubscribe link in any message or by contacting official@drimssy.com, without affecting the lawfulness of any processing carried out beforehand. The way we handle your personal data for these purposes is described in our Privacy Policy.

We may, at our sole discretion and without liability, suspend, restrict, or terminate your access to the Website or your Account, and refuse or cancel any order, at any time and without prior notice, if we reasonably believe that you have breached these Terms, engaged in fraudulent or unlawful activity, or where required to protect the Website, other customers, or DRIMSSY SRL. Termination does not affect any orders already confirmed (which remain governed by these Terms) or any rights or obligations that accrued before termination. Provisions that by their nature should survive termination — including intellectual property, limitation of liability, indemnification, and governing law — will continue to apply.

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and any policies referenced within them, constitute the entire agreement between you and DRIMSSY SRL regarding your use of the Website and supersede any prior agreements. We may assign or transfer our rights and obligations under these Terms to another entity, for example as part of a business transfer; you may not assign or transfer yours without our prior written consent. Our failure to enforce any provision of these Terms is not a waiver of that provision. No waiver is effective unless made in writing. These Terms do not create any agency, partnership, or employment relationship between you and us, and confer no rights on any third party. All notices to us should be sent to official@drimssy.com.

DRIMSSY may run community challenge campaigns ("MiMi Missions", the "Program") in which participants create and share photo or video content featuring MiMi products and may receive a reward. Participation is voluntary and subject to these Terms. Eligibility. You must be at least 18 years old to submit an entry. If you are under 18, you may only participate with the prior verifiable consent of a parent or legal guardian, who accepts these Terms on your behalf. You must own or lawfully possess the MiMi product shown. Content licence. By submitting an entry, posting content with the campaign hashtag (e.g. #MiMiMissions), or otherwise participating, you grant DRIMSSY SRL a worldwide, perpetual, irrevocable, royalty-free, transferable and sub-licensable licence to use, reproduce, edit, adapt, crop, translate, combine, publish, distribute and publicly display your submitted content together with your name and social handle, in any and all media now known or later developed — including paid advertising, social media, our website and marketing materials — without further notice, approval or compensation beyond any reward expressly offered. Your warranties. You confirm that the content is your original work; that you own or control all rights in it; that you have obtained all necessary rights, consents and releases from any person appearing in it and from any rights-holder (including for any music, trademarks or third-party material used); and that the content does not infringe any third-party rights or any law and is not unlawful, defamatory or offensive. To the extent permitted by law, you waive any moral rights in the content. Rewards. Rewards are described per mission and offered at DRIMSSY's sole discretion. DRIMSSY decides whether and which entries are selected and rewarded and is under no obligation to select or reward any entry. A reward, where granted, is paid by arrangement to the details you provide; you are responsible for any taxes or charges on it. Participation and any reward do not create an employment, agency or partnership relationship. Requirements & moderation. To qualify you may be required to post your content publicly, tag @mimi, use the campaign hashtag, and comply with the rules of the relevant platform. DRIMSSY may, at any time and without liability, refuse, remove or disqualify any submission, and may suspend, modify or end the Program. Mission ideas. If you submit a suggestion or idea for a mission, you grant DRIMSSY the right to use, adapt and implement it without restriction, compensation or obligation, and you agree it is not submitted in confidence.

For any questions or concerns regarding these Terms of Service, please contact us: DRIMSSY SRL Address: Jud. Brașov, Sat Hărman, Comuna Hărman, Strada Livezii, Nr. 22, 507085, Romania Email: official@drimssy.com CUI: 52129815 VAT: RO52129815