Refund Policy

Due to the nature of blind box products, all sales are final. Blind boxes contain randomly selected items, and by purchasing, you acknowledge that specific variants cannot be chosen, requested, or guaranteed. The element of surprise is a core feature of the product, not a defect. We do not offer refunds, returns, or exchanges based on the variant received.

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of receiving your order. You must provide clear photos or video showing the issue. Once we verify the claim, we will offer a replacement or full refund at our discretion. Please inspect your order upon delivery and report any issues promptly. Claims submitted after 15 days may not be eligible for resolution.

Every mi mi blind box is hand-inspected before shipping. We stand behind the quality of our products. If you receive an item with a manufacturing defect — such as damaged stitching, missing parts, or material flaws — we will make it right.

For customers in the European Economic Area: under EU Directive 2011/83/EU, you may have the right to withdraw from a purchase within 14 calendar days of receiving the goods. However, this right does not apply to sealed goods which are not suitable for return due to health or hygiene reasons once unsealed, or to goods which are inseparably mixed after delivery. Blind box products that have been opened are not eligible for return under this provision, as the sealed random-selection nature of the product is integral to its value. For unopened, sealed blind boxes, you may exercise your right of withdrawal by contacting us at official@drimssy.com within 14 days of delivery. The item must be in its original sealed condition.

Approved refunds (for defective or damaged items only) will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account. If more than 15 business days have passed since your refund was approved, please contact us at official@drimssy.com.

To report a damaged or defective item, email us at official@drimssy.com with: • Your order number • Clear photos or video of the issue • A brief description of the problem Our team will respond within 48 hours and work with you to resolve the issue.

In addition to this policy, consumers in the EU/EEA benefit from the legal guarantee of conformity: under Directive (EU) 2019/771, implemented in Romania by OUG nr. 140/2021, we are liable for any lack of conformity that becomes apparent within 2 years of delivery. If a product is defective or not as described, you are entitled to repair or replacement — or, where that is not possible, a price reduction or a full refund. Nothing in this Refund Policy (including the 15-day reporting window above, which is our goodwill claims process) limits or replaces your statutory rights.

If you exercise the EU 14-day right of withdrawal for an unopened, sealed box: send the item back within 14 days of informing us, in its original sealed condition. You bear the direct cost of returning the goods. We will refund the product price and the standard outbound delivery cost within 14 days of being informed of your withdrawal, using your original payment method and at no fee. We may withhold the refund until we have received the goods back or you have provided proof of shipment.

If you are not satisfied with how we resolved a complaint, you may contact the Romanian consumer protection authority ANPC (Autoritatea Națională pentru Protecția Consumatorilor, anpc.ro) or use alternative dispute resolution (SAL) — details at anpc.ro/ce-este-sal. EU consumers may also contact the consumer protection authority in their country of residence. Seller: DRIMSSY SRL, CUI 52129815, VAT RO52129815, Jud. Brașov, Sat Hărman, Comuna Hărman, Strada Livezii, Nr. 22, 507085, Romania — official@drimssy.com